MARVEL, M.; JAYANAGARA, O. Leadership, Workload, and Culture: Impact on Organizational Performance through Service Quality. IAIC Transactions on Sustainable Digital Innovation (ITSDI), [S. l.], v. 7, n. 2, p. 173–187, 2026. DOI: 10.34306/itsdi.v7i2.729. Disponível em: https://www.aptikom-journal.id/itsdi/article/view/729. Acesso em: 18 may. 2026.